Changelog
What's new in Chatbox AI
New features, improvements and updates to the Chatbox AI platform, so you always know what you can do with WhatsApp today.
Q3 2026
AI routing and smarter contacts
Let AI send each conversation to the right person, and make contact lists easier to slice.
- NewAI intent routing sends incoming chats to the right team automatically. Learn more
- ImprovedContact management with custom attributes, smart segments and bulk import. Learn more
- ImprovedUpdated Privacy Policy, Terms of Service, Cookie Policy and Data Deletion Instructions. Learn more
Q2 2026
Commerce on WhatsApp
Sell, collect payments and track orders without leaving the chat.
- NewProduct catalogue: the bot sends matching products as captioned photos and takes the order in chat. Learn more
- NewOrder tracking and status automations. Learn more
- NewShopify integration for order, shipping and abandoned-cart messages. Learn more
- NewClick-to-WhatsApp ads tracking from ad click to conversation.
- ImprovedRevenue attribution in analytics for campaigns and automations. Learn more
Q1 2026
Automation and integrations
Automate follow-ups and connect Chatbox AI to the rest of your stack.
- NewDrip campaigns and keyword-triggered automations. Learn more
- NewWebhooks and REST API for custom integrations. Learn more
- ImprovedAudience filters and scheduled broadcasts. Learn more
Early 2026
The core platform
Everything a team needs to run WhatsApp on the official Business API.
- NewOfficial WhatsApp Cloud API connection in under 2 minutes.
- NewShared team inbox with assignment rules and private notes. Learn more
- NewBroadcast campaigns with delivery and read reports. Learn more
- NewNo-code chatbot builder with human hand-off. Learn more
- NewMessage template management with Meta approval status. Learn more