Where Chatbox AI is heading next
A transparent look at what we're building now, next and later. Priorities shift as we learn from customers, tell us what would help your business most.
Now
Actively in development.
AI agents
AI agents that answer common questions from your own FAQs and product data, then hand off to a human when needed.
WhatsApp Flows
Build Meta WhatsApp Flows, multi-screen forms for bookings, lead capture and surveys, without code.
Smarter AI routing
Better intent detection so conversations reach the right team first time.
Next
Up after the current cycle.
Deeper commerce
WhatsApp native product messages and inbound cart orders, which the catalogue does not send or receive today, plus more order-tracking automations for stores.
Advanced analytics
Richer dashboards and exports for campaign revenue, agent performance and automation ROI.
More integrations
Native integrations beyond the WooCommerce and Shopify plugins, which are the only two today, with the CRMs and payment tools Indian businesses use.
Later
Exploring and validating with customers.
AI campaign assistant
Help writing, segmenting and timing broadcasts based on what worked before.
Multi-number workspaces
Simpler management of many WhatsApp numbers, brands and teams from one account.
Partner tooling
More controls for agencies and resellers managing many client workspaces.
The roadmap reflects current plans and may change. It is not a commitment to deliver any feature by a specific date.