One WhatsApp number. Your whole team replying.
Unify customer support and sales in a shared WhatsApp inbox. Route every chat to the right agent, collaborate with private notes and resolve queries up to 5x faster, together.
- No credit card needed
- Setup in 5 mins
- Official WhatsApp API
Why businesses choose Chatbox AI for
Team Inbox
Zero missed chats
Every WhatsApp conversation lands in one queue with an owner, a status and a full history. No lost leads, no unanswered support tickets.
Seamless collaboration
Tag a teammate, leave a private note or reassign a chat without the customer ever seeing the hand-off. Context travels with the conversation.
Faster resolution
Rules send billing questions to billing and Hindi speakers to Hindi-speaking agents, cutting wait times and lifting CSAT.
- Agents included on Starter & Growth
- 5
- To connect your number
- <2 min
Powerful capabilities
to scale on WhatsApp
Everything you need to automate conversations and drive conversions.
Right agent, first time
Intelligent chat routing
Stop assigning chats by hand. The routing engine connects each customer to Sales, Support or Billing in milliseconds using rules based on keywords, language, time of day and current agent workload.
- Round-robin or load-balanced assignment
- Keyword, language and business-hours rules
- Automatic fallback when an agent is offline
Collaborate behind the scenes
Private internal notes
Need a manager's approval for a refund? @mention them in an internal note right inside the chat. The customer only sees the final, polished reply, while your team stays fully aligned.
- @mentions with instant notifications
- Notes stay attached to the contact's history
- Invisible to the customer, always
One voice for your brand
Collision detection
Real-time indicators show when a teammate is viewing or typing in a conversation, so two agents never send conflicting answers to the same customer.
- Live viewing and typing indicators
- Clear chat ownership and status
- Open, pending and resolved views
Humans and the bot on one thread
Take over from the bot, then hand it back
When an agent steps into a conversation the chatbot pauses for that customer, so the two never answer over each other. One click hands the thread back to the bot when the agent is done.
- Bot pauses the moment an agent replies
- Hand back to the bot in one click
- Search inside a single conversation's history
Set up Team Inbox
in minutes
- 1
Connect your number
Link your WhatsApp Business API number to Chatbox AI through Meta's embedded signup, it takes under 2 minutes.
- 2
Invite your agents
Add teammates, set roles and group them into teams such as Sales, Support or Billing.
- 3
Set routing rules
Choose round-robin or rule-based assignment by keyword, language or business hours.
- 4
Start resolving
Agents reply, add notes, tag and close chats in the dashboard while you track SLAs in Analytics.
How teams use
Team Inbox
Customer support
Handle high volumes of order, refund and delivery queries with a distributed team on one number.
Sales teams
Qualify leads from ads and your website together, and close deals faster on WhatsApp.
Account management
Give high-value clients a dedicated agent with full conversation history and notes.
D2C order desks
Confirm COD orders, share UPI payment links and answer 'where is my order?' in one place.
Admissions counselling
Route course enquiries to counsellors by city or language and follow up on time.
After-hours coverage
Let the chatbot answer at night and hand unresolved chats to agents the next morning.
Questions about
Team Inbox
Got questions about Team Inbox? We've got answers.
It depends on your plan. Starter (₹1,500/month) and Growth (₹3,200/month) include 1 owner plus 5 agents, Pro (₹9,100/month) includes 1 owner plus 9 agents, and extra agents are ₹750 per agent per month. Role-based access starts on Growth, and the custom Scale plan adds SSO and audit logs.
Is there a limit on how many agents can use the shared inbox? It depends on your plan. Starter (₹1,500/month) and Growth (₹3,200/month) include 1 owner plus 5 agents, Pro (₹9,100/month) includes 1 owner plus 9 agents, and extra agents are ₹750 per agent per month. Role-based access starts on Growth, and the custom Scale plan adds SSO and audit logs.
Can multiple agents use the same WhatsApp number? Yes. That is exactly what the shared inbox is for. Every agent logs into Chatbox AI with their own account, and all replies go out from your single official WhatsApp Business number. Collision detection prevents two people answering the same chat.
Is there a Chatbox AI mobile app? Not today. Chatbox AI is a web dashboard at app.chatboxai.dev, so agents sign in from a browser. There are no Android or iOS apps and no push notifications, and the inbox is built for a desktop-sized screen.
Will customers know they are talking to multiple agents? No. To the customer, they are simply chatting with your official WhatsApp Business number. Internal hand-offs, notes and reassignments are completely invisible to them.
How is this different from WhatsApp Business App's linked devices? The free WhatsApp Business App supports only a few linked devices with no assignment, notes or reporting. The Chatbox AI inbox runs on the official WhatsApp Business API, supports whole teams, routing rules, chatbots and agent performance reports.
Can a chatbot and human agents work in the same inbox? Yes. The no-code chatbot answers common questions first and hands the conversation to an agent when a customer asks for a human or the bot cannot help. The agent sees the full bot transcript before replying.
Keep exploring
Your next 10,000 customers are already on WhatsApp.
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