Turn WhatsApp into your highest-converting store channel
Recover abandoned carts, confirm cash-on-delivery orders, send shipping updates and run sale broadcasts, on the app your shoppers already open 20 times a day.
- No credit card needed
- Setup in 5 mins
- Official WhatsApp API
Why businesses choose Chatbox AI for
E-commerce
Boost conversions
A template message lands in the thread a customer already uses, with images and buttons, and unlike an email blast it can be replied to.
Lower CAC
Re-engage shoppers you already paid to acquire instead of buying them back through expensive retargeting ads.
Fewer RTOs and WISMO tickets
Confirm COD orders before dispatch and push proactive shipping updates so customers stop asking “where is my order?”.
Powerful capabilities
to scale on WhatsApp
Everything you need to automate conversations and drive conversions.
Win back lost checkouts
Abandoned cart recovery
When a shopper leaves checkout, Chatbox AI sends a personalised WhatsApp reminder with the product image, price and a one-tap link back to their cart. Add a follow-up with a discount code for shoppers who still haven't bought.
- Triggered automatically from Shopify checkout events
- Dynamic product image, name and cart value
- Multi-step reminders with optional coupon codes
Proactive shipping notifications
Order tracking and delivery updates
Send order confirmations, dispatch alerts, out-for-delivery messages and delivery confirmations as approved utility templates. Customers get updates where they'll actually see them, and your support queue shrinks.
- Order confirmed, shipped, out for delivery and delivered templates
- Tracking links and expected delivery dates in every message
- Customers reply in the same chat if something goes wrong
Let customers shop inside the chat
WhatsApp catalogue
A shopper asks to see your range, or names a product, and the bot replies with the products themselves: a photo of each, captioned with its name and price. They answer with the one they want and the order is taken in the thread.
- Sync products from your store
- Multi-product messages for new arrivals and bestsellers
- Cart orders land straight in your team inbox
Cut return-to-origin losses
COD confirmation and payments
Ask COD customers to confirm their order with a single button tap before you ship, and nudge them to switch to prepaid with a UPI or card payment link. Unconfirmed orders are flagged for your team to call.
- Confirm / Cancel quick-reply buttons
- COD confirmation before you ship, with the answer on the order
- Automatic tags for confirmed and cancelled orders
Set up E-commerce
in minutes
- 1
Connect your WhatsApp number
Sign up, verify your business with Meta and connect a WhatsApp Business API number in under 2 minutes.
- 2
Install the Shopify app
Link your Shopify store so cart, order and fulfilment events flow into Chatbox AI automatically.
- 3
Switch on templates
Enable pre-built cart recovery, COD confirmation and shipping templates, or edit them to match your brand voice.
- 4
Track revenue
See recovered carts, delivery rates and campaign revenue in the analytics dashboard and refine what works.
How teams use
E-commerce
Abandoned cart recovery
Automated reminders with product images and a direct link back to checkout.
COD order confirmation
One-tap confirmation before dispatch to reduce fake orders and RTO.
Shipping notifications
Dispatch, out-for-delivery and delivered alerts on autopilot.
Sale and launch broadcasts
Announce drops and festive sales to segmented, opted-in customers.
Reviews and feedback
Ask for a rating after delivery while the experience is still fresh.
Reorder reminders
Nudge customers when consumables like skincare or supplements run out.
Questions about
E-commerce
Got questions about E-commerce? We've got answers.
When a shopper leaves checkout without paying, your store sends the event to Chatbox AI, which waits a set time and then sends an approved WhatsApp template with the product, cart value and a checkout link. You can add a second reminder with a discount for shoppers who still don't complete the order.
How does WhatsApp abandoned cart recovery work? When a shopper leaves checkout without paying, your store sends the event to Chatbox AI, which waits a set time and then sends an approved WhatsApp template with the product, cart value and a checkout link. You can add a second reminder with a discount for shoppers who still don't complete the order.
Does Chatbox AI integrate with Shopify? Yes. Chatbox AI connects to Shopify so abandoned checkouts, new orders and fulfilment updates trigger WhatsApp messages automatically. You can also use webhooks and the REST API to connect WooCommerce or a custom storefront.
Can I confirm cash-on-delivery orders on WhatsApp? Yes. Send a COD confirmation template with Confirm and Cancel buttons as soon as the order is placed. Confirmed orders are tagged for dispatch, cancelled ones are stopped before shipping, and you can include a payment link to encourage customers to switch to prepaid.
Is it allowed to send promotional messages on WhatsApp? Yes, as long as customers have opted in to hear from you and you use Meta-approved marketing templates. Chatbox AI helps you collect opt-ins at checkout, via website widgets and Click-to-WhatsApp ads, and respects opt-outs automatically.
How much does WhatsApp for e-commerce cost? Chatbox AI plans start at ₹1,500 per month (Starter), ₹3,200 per month (Growth) and ₹9,100 per month (Pro), with custom Scale pricing. WhatsApp messaging charges set by Meta are billed separately from your subscription. Every plan starts with a 7-day free trial, no credit card needed.
Can customers buy directly inside WhatsApp? Up to a point, and it is worth being exact. The bot sends matching products as photos captioned with name and price, and the customer replies with the one they want, so the order is taken in the thread. There is no WhatsApp cart and no checkout: payment is either cash on delivery, confirmed on WhatsApp before dispatch, or a link from your own gateway pasted into the chat.
Keep exploring
Your next 10,000 customers are already on WhatsApp.
Broadcast, automate, sell and support on the official WhatsApp Cloud API. Go live in under 2 minutes.
- 7-day free trial
- No credit card
- Cancel anytime