Deep-dive into your data. Optimise every send.
Real-time delivery and engagement reports, agent performance metrics and campaign ROI, so you know exactly what's working on WhatsApp and what to fix next.
- No credit card needed
- Setup in 5 mins
- Official WhatsApp API
Why businesses choose Chatbox AI for
Reports & Insights
See the full funnel
Sent → delivered → read → clicked → replied → purchased, for every campaign.
Coach with data
Know which agents respond fastest and where chats pile up.
Invest in what works
Double down on the templates, segments and send times that earn the most.
Powerful capabilities
to scale on WhatsApp
Everything you need to automate conversations and drive conversions.
Live campaign metrics
Real-time analytics
Track message delivery, read rates and button clicks as a campaign goes out, and compare it with your previous sends.
- Delivered, read and clicked
- Button-level click tracking
- Campaign-to-campaign comparison
Response and resolution times
Agent performance
Monitor first response time, resolution time and chats handled per agent and team, and spot bottlenecks before customers feel them.
- First response and resolution time
- Chats handled per agent
- Team and time-of-day views
Revenue per broadcast
Campaign ROI
Measure the revenue generated by each broadcast and automation from the order events your store plugin or your own webhooks report, and compare it with what you spent on Meta charges.
- Revenue attribution per campaign
- Orders and payments via integrations
- Cost vs revenue view
How teams use
Reports & Insights
Campaign reviews
Compare offers, templates and audiences after every sale.
Support SLAs
Keep response times on target during peak hours and sale days.
Leadership reporting
Show WhatsApp revenue and customer satisfaction in one view.
Questions about
Reports & Insights
Got questions about Reports & Insights? We've got answers.
Read rates vary with audience quality, timing and offer. Chatbox AI reports delivered and read counts per campaign and per segment from Meta's own delivery receipts, so you can compare segments rather than work from an industry average.
What is a good WhatsApp read rate? Read rates vary with audience quality, timing and offer. Chatbox AI reports delivered and read counts per campaign and per segment from Meta's own delivery receipts, so you can compare segments rather than work from an industry average.
Can I see which customers clicked my WhatsApp button? Yes. Chatbox AI tracks clicks on URL buttons and taps on quick-reply buttons per contact, so you can retarget people who clicked but didn't buy.
How is campaign ROI calculated? Chatbox AI links the order events reported by your store plugin or your own webhooks to the campaign or automation the customer interacted with, then compares that revenue with messages sent. Revenue attribution is available on Growth, Pro and Scale plans.
Which plans include agent performance reports? Delivery and read reports are available on every plan. Agent performance and revenue attribution are included from Growth (₹3,200/month) upwards, and downloadable CSV reports are part of the Pro and Scale plans.
What is the difference between Analytics and Reports & Insights? Analytics is the dashboard product for day-to-day monitoring. Reports & Insights covers the detailed report views, campaign, agent and ROI, you use for reviews and planning. Both use the same real-time data.
Keep exploring
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