Every booking, alert and request in one travel chat
Send tickets, vouchers and itineraries instantly, alert travellers about delays and gate changes, and give guests a 24/7 concierge on WhatsApp.
- No credit card needed
- Setup in 5 mins
- Official WhatsApp API
Why businesses choose Chatbox AI for
Travel & Hospitality
Documents where travellers look
Tickets, vouchers and itineraries sit in the chat, easy to find at check-in without searching an inbox.
Works across borders
WhatsApp works on Wi-Fi anywhere in the world, so guests can reach you without roaming charges or an app install.
Better guest experience
A 24/7 concierge handles requests instantly, and your team steps in for anything that needs a personal touch.
Powerful capabilities
to scale on WhatsApp
Everything you need to automate conversations and drive conversions.
Tickets and vouchers, instantly
Booking confirmations
Send flight tickets, hotel vouchers and full itineraries as PDFs the moment a booking is confirmed. Travellers can reply in the same chat to add services or ask questions.
- PDF tickets, vouchers and itineraries
- Triggered automatically from your booking engine
- Upsell add-ons like transfers and meals in chat
Real-time trip updates
Travel alerts
Notify passengers immediately about flight delays, gate changes, cancellations and check-in windows. Include rebooking options as buttons so travellers can act without calling.
- Delay, gate change and cancellation alerts
- Web check-in and departure reminders
- Rebooking and refund options as quick replies
24/7 in-trip support
Digital concierge
Give guests a WhatsApp concierge for room service, housekeeping, late checkout and local recommendations. A chatbot handles common requests and hands the rest to your front desk.
- Menu-driven room service and requests
- Local recommendations and FAQs
- Instant handoff to front desk agents
How teams use
Travel & Hospitality
Tickets and itineraries
PDF tickets and trip plans delivered instantly.
Delay and gate alerts
Real-time updates when plans change.
Hotel concierge
Room service, housekeeping and local tips on chat.
Balance payments
Payment links for deposits and outstanding balances.
Holiday package offers
Seasonal deals broadcast to past travellers.
Post-trip reviews
Collect feedback and ratings after checkout.
Questions about
Travel & Hospitality
Got questions about Travel & Hospitality? We've got answers.
Yes. Chatbox AI supports document templates, so you can send tickets, vouchers and itineraries as PDFs. Trigger them automatically from your booking engine through the API, or send them manually from the shared inbox.
Can I send e-tickets and hotel vouchers on WhatsApp? Yes. Chatbox AI supports document templates, so you can send tickets, vouchers and itineraries as PDFs. Trigger them automatically from your booking engine through the API, or send them manually from the shared inbox.
How do I alert travellers about delays or cancellations? Create a utility template for trip updates and trigger it from your operations system via webhook or API when a flight or tour changes. Add quick-reply buttons for rebooking or refunds so travellers can respond without calling your helpline.
Can hotels run a concierge service on WhatsApp? Yes. Build a menu-driven concierge bot for room service, housekeeping, late checkout and local recommendations with Chatbox AI's no-code builder. Requests the bot can't handle go straight to the front desk in the shared inbox.
Does WhatsApp work for international travellers? Yes. WhatsApp works anywhere with an internet connection, including hotel Wi-Fi, so travellers stay reachable abroad without roaming SMS. Templates can be created and approved per language, so a property with mostly Hindi and English guests can keep an approved version of each.
How quickly can a travel agency get started? You can connect a WhatsApp Business API number in under 2 minutes after sign-up and start with ready-made templates. Most agencies go live with confirmations and a basic FAQ bot during the 7-day free trial.
Keep exploring
Your next 10,000 customers are already on WhatsApp.
Broadcast, automate, sell and support on the official WhatsApp Cloud API. Go live in under 2 minutes.
- 7-day free trial
- No credit card
- Cancel anytime