Customer support on WhatsApp, fast and fully tracked
Let AI chatbots resolve routine questions instantly, route everything else to the right agent and manage every conversation from one shared WhatsApp inbox with reports on response times.
- No credit card needed
- Setup in 5 mins
- Official WhatsApp API
Why businesses choose Chatbox AI for
WhatsApp Customer Support
Faster resolutions
Bots answer common questions instantly and agents use quick replies for the rest, cutting first-response time.
One number, whole team
Every agent works from the same business number in a shared inbox: no personal phones, no lost chats.
Measurable service
Track response times, resolution rates and agent workload so you can staff and coach with data.
Powerful capabilities
to scale on WhatsApp
Everything you need to automate conversations and drive conversions.
Every chat to the right agent
Shared inbox with smart routing
All WhatsApp conversations land in one inbox and are routed to sales, support or billing agents automatically. Add labels and private notes, see the customer's details and history, and never answer the same customer twice.
- Rule-based routing to sales, support and billing teams
- Labels, private notes and full conversation history
- One shared web dashboard for every agent
Automate the routine
AI chatbot with human handoff
An AI chatbot answers FAQs, order status and policy questions from your knowledge base. When a customer asks for a person, the chat is handed over with the full history preserved.
- Answers from your FAQs and documents
- Seamless handoff when customers ask for a human
- Conversation context preserved for agents
Answer WISMO automatically
Self-serve order tracking
The AI router recognises “where is my order?” questions, fetches the status from your store or logistics system and replies in seconds, freeing agents from the most common ticket type.
- AI intent classification
- Live lookups via API and integrations
- Escalation for delivery exceptions
Service you can measure
Agent performance reports
See first-response time, resolution time, chats handled and open conversations per agent. Spot bottlenecks, balance workload and prove the impact of your support team.
- Response and resolution time per agent
- Open, pending and resolved chat counts
- CSV exports on Pro and Scale
Set up WhatsApp Customer Support
in minutes
- 1
Connect your support number
Connect your helpline number to the WhatsApp Business API in under 2 minutes.
- 2
Invite your agents
Add agents to the shared inbox and set assignment rules by team, language or topic.
- 3
Train the chatbot
Add your FAQs and policies so the AI chatbot can answer routine questions.
- 4
Monitor and improve
Track response times and resolution rates, and add quick replies for common answers.
How teams use
WhatsApp Customer Support
Order status queries
Instant “where is my order?” answers.
Returns and refunds
Guided return requests with agent approval.
24/7 FAQ bot
Policies, pricing and how-to answers around the clock.
Multi-team routing
Billing, technical and sales queries to the right team.
Multi-language support
Serve customers in English, Hindi and regional languages.
CSAT surveys
Rate-your-experience buttons after resolution.
Questions about
WhatsApp Customer Support
Got questions about WhatsApp Customer Support? We've got answers.
Yes. With the WhatsApp Business API and Chatbox AI's shared inbox, any number of agents can reply from the same business number. Chats are assigned automatically or manually, and every agent sees the full conversation history.
Can multiple agents answer WhatsApp chats from one number? Yes. With the WhatsApp Business API and Chatbox AI's shared inbox, any number of agents can reply from the same business number. Chats are assigned automatically or manually, and every agent sees the full conversation history.
Are customer-initiated support messages free on WhatsApp? Incoming customer messages are free, and Meta gives each WhatsApp Business number 1,000 free service messages per month. After that, service replies in India cost ₹0.145 each (from 1 October 2026), and replies within 72 hours of a Click-to-WhatsApp ad are free. Your Chatbox AI plan is billed separately from WhatsApp messaging charges.
What is the WhatsApp 24-hour customer service window? When a customer messages you, you can reply freely with any message for 24 hours. After that window closes, you need an approved template to restart the conversation. Chatbox AI shows the window status on each chat.
Can a chatbot hand over to a human agent? Yes. The chatbot can transfer a conversation when a customer asks for a person, when it can't answer, or when a keyword or rule is matched. The agent receives the complete bot conversation so the customer never has to repeat themselves.
Do agents need to be at a computer? Agents work from the Chatbox AI web dashboard at app.chatboxai.dev, in any browser. There are no Android or iOS apps today, so a remote team needs a browser rather than a phone app.
How do I measure WhatsApp support performance? Chatbox AI reports on first-response time, resolution time, chat volume and open conversations per agent and team. Add a quick CSAT question after each resolution to track customer satisfaction alongside speed and workload.
Keep exploring
Your next 10,000 customers are already on WhatsApp.
Broadcast, automate, sell and support on the official WhatsApp Cloud API. Go live in under 2 minutes.
- 7-day free trial
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