Key takeaways
- Gallabox and Chatbox AI both run on the official WhatsApp Business API, so messaging fundamentals are comparable.
- Chatbox AI's no-code chatbot supports visual flows, natural-language understanding and human handoff; Growth adds chatflow delays and timeouts.
- Chatbox AI connects to LeadSquared, WebEngage, Shopify and Razorpay, plus template message APIs on every plan and a webhook on Pro.
- Chatbox AI Growth costs ₹3,200/month with 1 owner plus 5 agents, smart agent routing and no conversation caps; Pro is ₹9,100/month and Scale is custom.
- Verify Gallabox's current plans and integrations on its official website.
When WhatsApp is where your pipeline lives, leads from ads and forms, qualification questions, demos booked, follow-ups sent, you need more than a broadcast tool. Gallabox is a WhatsApp Business API platform offering broadcasts, chatbots and a shared team inbox. Chatbox AI is an official WhatsApp Business API platform offering the same building blocks. This comparison focuses on sales and chatbot criteria, and on what Chatbox AI provides.
Last reviewed: September 2026, verify current competitor plans on their websites. Competitor features and pricing change; we only use general, publicly known descriptions of Gallabox here.
Comparison table
| Capability | Chatbox AI | Gallabox |
|---|---|---|
| Official WhatsApp Business API | Yes: WhatsApp Cloud API | Yes (publicly listed) |
| Broadcast campaigns | Yes | Yes (publicly listed) |
| Shared team inbox | Yes; smart agent routing and custom agent rules on Growth | Yes (publicly listed) |
| Chatbot builder | Visual, no-code with human handoff | Yes (publicly listed) |
| AI-powered routing | Smart agent routing on Growth | Check vendor site |
| Drip campaigns | Yes | Check vendor site |
| LeadSquared integration | Yes | Check vendor site |
| REST API and webhooks | Template message APIs on every plan; 1 webhook on Pro; custom integrations on Scale | Check vendor site |
| Agent performance reports | Yes | Check vendor site |
| Published starting price | ₹1,500/month + GST | Check vendor site |
Evaluation criteria for sales-led teams
Lead capture
What to check: How do leads start a WhatsApp conversation, ads, website widgets, QR codes, forms, and are they captured with source data?
How Chatbox AI handles it: Leads can start chats from Click-to-WhatsApp ads (the Click-to-WhatsApp ads manager is on every plan), links and QR codes. Every contact lands in contact management with tags and custom attributes, so you know which campaign or city a lead came from. See WhatsApp for lead generation for common playbooks.
Qualification chatbots
What to check: Can non-technical staff build and edit bots? Does the bot understand free-text answers, and does it hand off cleanly?
How Chatbox AI handles it: The no-code chatbot has a visual flow builder, natural-language understanding for free-text replies and seamless human handoff. Typical sales flows ask budget, timeline and product interest, then route qualified leads to a rep. Interactive lists can also let prospects book a slot directly in WhatsApp. Chatflows are on every plan, and Growth adds chatflow delays and timeouts.
Routing and team collaboration
What to check: Can leads be assigned by territory, product or language? Can managers see who is handling what?
How Chatbox AI handles it: The team inbox supports intelligent chat routing, private internal notes and collision detection. Growth adds smart agent routing and custom agent rules. Quick replies with dynamic variables such as the customer's name or order ID keep reps fast and on-message.
Follow-up automation
What to check: What happens when a lead goes quiet? Can you send timed nudges without a rep remembering to?
How Chatbox AI handles it: WhatsApp automation runs drip campaigns, keyword triggers and out-of-office replies. Because follow-ups outside the 24-hour window must use approved message templates, Chatbox AI shows template approval status in the dashboard.
CRM and tool integrations
What to check: Does lead data flow into your CRM automatically, and can your developers extend it?
How Chatbox AI handles it: with two store plugins and an API, and nothing else. WooCommerce and Shopify are the only pre-built integrations; see the integrations page for the whole list. Everything else goes through API and webhooks: a RESTful API, signed real-time webhooks and scoped API key management. If a ready-made CRM or automation connector matters to you, weigh that honestly.
Sales reporting
What to check: Can you see response times, resolution rates and conversions per rep?
How Chatbox AI handles it: Analytics includes agent productivity reports, tag and label analytics and campaign performance. Growth adds click tracking and campaign budget and analytics, and Pro adds downloadable reports.
Pricing: what Chatbox AI includes
| Plan | Monthly price | Seats | Throughput | Sales-relevant extras |
|---|---|---|---|---|
| Starter | ₹1,500 | 1 owner + 5 agents | 40 messages/sec | Broadcasting and retargeting, audience segmentation, shared team inbox, Click-to-WhatsApp ads manager, Shopify and WooCommerce |
| Growth (most popular) | ₹3,200 | 1 owner + 5 agents | 40 messages/sec | Smart agent routing and custom agent rules, role-based access, campaign scheduler, click tracking, campaign budget and analytics, chatflow delays and timeouts |
| Pro | ₹9,100 | 1 owner + 9 agents | 250 messages/sec | Number masking, downloadable reports, 1 webhook, multiple Click-to-WhatsApp ads per chatflow, priority support |
| Scale | Custom | Custom | Custom | Custom integrations, SSO and audit logs, solution architect, SLA support, dedicated account manager |
A 7-day free trial comes with every plan, with no credit card required. Prices are per month plus GST. Quarterly billing saves 5% and yearly billing saves 10%, extra agents cost ₹750 per agent per month, and there are no conversation caps on any plan. Meta's WhatsApp charges are billed separately at cost. Full details are on the pricing page.
Example: a lead-qualification flow on Chatbox AI
To make the comparison concrete, here is how a typical sales flow is built on Chatbox AI. Recreate the same flow on any platform you are evaluating and compare the effort.
- Entry point. A lead taps a Click-to-WhatsApp ad or a "Chat with us" link on your website and sends a first message.
- Greeting and consent. The chatbot welcomes the lead and confirms they are happy to receive updates on WhatsApp.
- Qualification questions. Buttons and interactive lists ask what they are interested in, their budget range and when they want to start.
- Tagging. Each answer is saved as a tag or custom attribute in contact management, so reports and later broadcasts can use it.
- Routing. Qualified leads are handed off to the right rep in the team inbox, by product, city or language, with the whole bot conversation visible.
- Booking. The rep or bot offers time slots for a call or demo using an interactive list.
- Follow-up. If the lead goes quiet, a drip campaign sends an approved template reminder after a set delay, and stops when they reply.
- Reporting. Managers review agent response times and conversion by tag in the analytics dashboard.
Steps 1 to 6 work on every plan; smart agent routing, custom agent rules and chatflow delays come with Growth.
Questions to ask in any demo
- How many chatbot flows and agent seats does the plan I need include?
- Can the bot understand free-text answers, or only button taps?
- How does handoff to a human work, and does the rep see the full history?
- Which CRMs connect natively, and what needs the API?
- What does the mobile experience look like for reps in the field?
- Which reports show response time and conversion per rep?
Choosing fairly
Gallabox is a capable platform and many sales teams run on it. A good decision comes from testing, not from comparison tables:
- Map your lead journey from first message to closed deal.
- Rebuild the qualification bot and one follow-up sequence in a Chatbox AI trial.
- Check Gallabox's current plans and integrations on its website for the same journey.
- Compare seat counts, message volumes and Meta charges together.
Related pages
- WhatsApp for sales
- WhatsApp for real estate and WhatsApp for edtech
- Chatbox AI vs WATI
- What is the WhatsApp Business API?
Try it on your own pipeline
Start your 7-day free trial, no credit card required, and put your first qualification bot live today.
Frequently asked questions
Chatbox AI covers the core sales workflow on WhatsApp: capture leads, qualify them with a no-code chatbot, route them to the right rep and follow up with drip sequences. Run your own lead flow during the 7-day free trial to judge the fit.
Is Chatbox AI a good Gallabox alternative for sales teams? Chatbox AI covers the core sales workflow on WhatsApp: capture leads, qualify them with a no-code chatbot, route them to the right rep and follow up with drip sequences. Run your own lead flow during the 7-day free trial to judge the fit.
Does Chatbox AI integrate with a CRM? Chatbox AI offers native integrations such as LeadSquared and WebEngage, a RESTful API and webhooks (1 webhook on Pro, custom integrations on Scale). The API and webhooks let you push and pull data from other CRMs like HubSpot or Salesforce with some developer setup.
Can the Chatbox AI chatbot hand a chat to a human? Yes. Chatbox AI chatbots support seamless human handoff. When a lead asks something the bot cannot handle, or meets your qualification criteria, the conversation moves into the shared team inbox with full history for the agent.
How many chatbot flows do I get on Chatbox AI? Chatflows are available on every plan, from Starter at ₹1,500/month. Growth at ₹3,200/month adds chatflow delays and timeouts, and Pro at ₹9,100/month adds multiple Click-to-WhatsApp ads per chatflow.
Can I switch from Gallabox to Chatbox AI without losing my number? Meta supports migrating a WhatsApp Business API number between providers, so in most cases you keep your number. Export your contacts first, plan template re-approval, and follow the migration steps in our WhatsApp switching guides.
