Key takeaways
- Interakt is a WhatsApp Business API platform offering broadcasts, chatbots and a shared inbox, widely used by online sellers.
- Chatbox AI's Growth plan (₹3,200/month) adds a campaign scheduler, click tracking, campaign budget and analytics and automatic failed message retry.
- Shopify flows on Chatbox AI include abandoned cart reminders, order updates and COD confirmation.
- WhatsApp Business API numbers can usually be migrated between providers without changing the number.
- Verify Interakt's current plans on its website before comparing total cost.
For D2C brands, WhatsApp is where revenue is recovered and repeat orders happen. If you are weighing an Interakt alternative, the real question is whether another platform runs your commerce workflows: catalogue, carts, payments, order updates, better for your team and budget. This guide shows how Chatbox AI approaches those workflows and how to switch safely.
Last reviewed: September 2026, verify current competitor plans on their websites. Interakt is a WhatsApp Business API platform offering broadcasts, chatbots and a shared inbox. We do not state its prices, limits or ratings.
The commerce checklist
Before comparing any platforms, write down which of these you actually use:
- Abandoned cart reminders with a checkout link
- Order placed, shipped and delivered notifications
- COD order confirmation to cut RTO
- Product catalogue browsing and in-chat cart
- Payment links and payment reminders
- Sale broadcasts segmented by purchase history
- A bot that answers "where is my order?"
- Revenue reporting per campaign
Then check each item against each platform's current plans.
How Chatbox AI handles the checklist
| Workflow | How Chatbox AI handles it | Interakt |
|---|---|---|
| Official WhatsApp Business API | WhatsApp Cloud API on every plan | Yes (publicly listed) |
| Sale broadcasts | Broadcasts and audience segmentation on all plans | Yes (publicly listed) |
| Shared inbox for support | Team inbox with routing and notes | Yes (publicly listed) |
| Order-status chatbot | No-code chatbot with order ID lookup and handoff | Yes (publicly listed) |
| Abandoned cart and order updates | Shopify integration triggers | Check vendor site |
| COD confirmation | Via Shopify integration | Check vendor site |
| Catalogue and in-chat cart | WhatsApp catalogue | Check vendor site |
| Payment collection | No merchant payment integration. Send your own gateway's link in a template | Check vendor site |
| Revenue attribution | Click tracking and campaign budget and analytics on Growth | Check vendor site |
A few Chatbox AI details worth knowing:
- Order taking in chat: the catalogue sends matching products as photos captioned with name and price, and the order is taken in the conversation. There is no WhatsApp cart and no in-chat checkout.
- Inventory sync: products out of stock on Shopify can be hidden automatically from the WhatsApp catalogue.
- Post-purchase journeys: automation can send onboarding tips after purchase and a feedback request 24 hours after delivery.
- Segments that matter: contact management stores attributes like last purchase date or VIP status for targeted broadcasts.
Chatbox AI pricing
| Plan | Price | Commerce features |
|---|---|---|
| Starter | ₹1,500/month | Broadcasting and retargeting, audience segmentation (10 tags, 5 attributes, 2 segments), Shopify and WooCommerce integrations, Click-to-WhatsApp ads manager, template message APIs, 1 owner + 5 agents |
| Growth (most popular) | ₹3,200/month | Campaign scheduler including CSV scheduler, click tracking, campaign budget and analytics, automatic failed message retry, chatflow delays and timeouts, 100 tags, 20 attributes, 10 segments |
| Pro | ₹9,100/month | 250 messages/sec, 1 owner + 9 agents, downloadable reports, template TTL, 1 webhook, multiple Click-to-WhatsApp ads per chatflow, priority support |
| Scale | Custom | 5 lakh+ messages/month, custom throughput, custom integrations, SSO and audit logs, SLA support, dedicated account manager |
Every plan has a 7-day free trial with no credit card required. Prices are per month plus GST. Quarterly billing saves 5% and yearly billing saves 10%, extra agents cost ₹750 per agent per month, and there are no conversation caps on any plan. Meta's WhatsApp charges are billed separately and passed through at cost: in India, utility messages such as order updates cost ₹0.145 each, compared with ₹1.09 for marketing messages. Details are on the pricing page.
How to migrate your WhatsApp number to Chatbox AI
- List what you run today. Note every template, automation, chatbot flow and integration, especially Shopify and payment triggers.
- Export contacts. Download contacts with tags and attributes as CSV from your current provider.
- Start a Chatbox AI trial. Sign up, connect your Shopify store and rebuild one abandoned cart flow as a test.
- Confirm Meta admin access. You need admin access to the Meta Business account that owns the number.
- Disable two-step verification. Turn off two-step verification for the number with your current provider, or have the PIN ready.
- Connect the number in Chatbox AI. Follow the onboarding flow and enter the verification code Meta sends to the number.
- Resubmit templates if required. If templates did not move with the account, resubmit them and track approval in message templates.
- Import contacts and rebuild flows. Upload your CSV, recreate segments, and rebuild cart, COD, order-update and feedback flows.
- Re-add your payment link. Put your own gateway's link back into the templates that used it, and test one.
- Go live off-peak. Switch during a low-traffic window, not during a sale, test every flow, then cancel your old subscription.
Avoid migrating during big sale days, give yourself a quiet week to test.
Your first week on Chatbox AI
A simple plan that keeps revenue flows running while your team settles in:
| Day | Focus | What to do |
|---|---|---|
| 1 | Setup | Connect the number, invite agents, import contacts and tags |
| 2 | Templates | Confirm order update, cart reminder and COD templates are approved |
| 3 | Store flows | Switch on abandoned cart, order placed, shipped and delivered triggers |
| 4 | Payments | Test the payment-reminder template with your own gateway link |
| 5 | Support | Publish the order-status chatbot and set up quick replies |
| 6 | Marketing | Send a small segmented broadcast and check delivery and read reports |
| 7 | Review | Compare results in analytics and fix any gaps before your next sale |
What stays the same after you switch
Your customers keep chatting with the same number. Meta's rules, opt-in, template approval, the 24-hour service window, messaging limits and per-message charges, apply on every provider, so nothing changes there. What changes is the dashboard your team works in and the plan you pay for.
Next steps
For a detailed feature-by-feature view, read Chatbox AI vs Interakt. See how WhatsApp works for e-commerce and retail, or read how abandoned cart recovery works. Other guides: WATI alternative · AiSensy alternative.
Rebuild your store flows free
Start your 7-day free trial, no credit card required, connect Shopify and have your first cart recovery flow running before you migrate.
Frequently asked questions
Common reasons are wanting a different plan structure, a feature bundled at a lower tier, or a specific integration. Chatbox AI is worth evaluating if you want Shopify and WooCommerce integrations, broadcasting, audience segmentation and a Click-to-WhatsApp ads manager from ₹1,500/month, with scheduling, click tracking and campaign analytics in its ₹3,200/month Growth plan.
Why would a D2C brand look for an Interakt alternative? Common reasons are wanting a different plan structure, a feature bundled at a lower tier, or a specific integration. Chatbox AI is worth evaluating if you want Shopify and WooCommerce integrations, broadcasting, audience segmentation and a Click-to-WhatsApp ads manager from ₹1,500/month, with scheduling, click tracking and campaign analytics in its ₹3,200/month Growth plan.
Does Chatbox AI support cash on delivery confirmation? Yes. Through the Shopify integration, Chatbox AI can send a WhatsApp message asking customers to confirm COD orders, which helps reduce return-to-origin (RTO) orders from fake or impulsive purchases.
Will my Shopify abandoned cart flows need rebuilding? Yes. Automations do not transfer between platforms. In Chatbox AI you connect Shopify, choose the cart-abandoned event, pick an approved template and set the delay: for example, one hour after checkout drop-off.
Can I keep my WhatsApp number when switching from Interakt? In most cases, yes. Meta supports migrating a WhatsApp Business API number between providers. You will need to disable two-step verification with your current provider or know the PIN, and receive a verification code on the number.
Is there a free trial for Chatbox AI? Yes. Every plan includes a 7-day free trial with full access to that plan's features and no credit card required, so you can rebuild your store flows before migrating.
