Key takeaways
- DoubleTick is a WhatsApp Business API platform offering broadcasts, chatbots and a shared team inbox.
- Chatbox AI's team inbox includes intelligent routing, private notes and collision detection; Growth adds smart agent routing and custom agent rules.
- Chatbox AI is a web dashboard; there are no Android or iOS apps today.
- Plans: Starter ₹1,500/month (1 owner + 5 agents), Growth ₹3,200/month (1 owner + 5 agents), Pro ₹9,100/month (1 owner + 9 agents), Scale Custom; extra agents ₹750 per agent per month.
- Numbers can usually be migrated between providers; verify DoubleTick's current plans on its website.
When your sales and support reps live in WhatsApp, the inbox is the product. Teams evaluating a DoubleTick alternative usually care about how chats are shared across reps, how managers keep oversight, and whether reps can work from their phones. This guide explains what to compare, how Chatbox AI handles it and how to move your number.
Last reviewed: September 2026, verify current competitor plans on their websites. DoubleTick is a WhatsApp Business API platform offering broadcasts, chatbots and a shared team inbox. We do not state its pricing, limits or ratings.
Common reasons teams re-evaluate their inbox tool
Most teams start looking around when their situation changes rather than because something is broken: the team grows beyond its current seat count, managers want stricter roles and access control, support and sales need to share one number with clear routing, or the business wants broadcasts, chatbots and commerce in the same place as the inbox. Write down which of these apply to you before comparing platforms, it keeps the evaluation focused on what you actually need.
What to compare
| What to check | How Chatbox AI handles it | DoubleTick |
|---|---|---|
| Official WhatsApp Business API | WhatsApp Cloud API on all plans | Yes (publicly listed) |
| Shared team inbox | Routing, private notes, collision detection | Yes (publicly listed) |
| Broadcast campaigns | All plans, with audience segmentation on every plan | Yes (publicly listed) |
| Chatbot builder | No-code, with human handoff | Yes (publicly listed) |
| Assignment rules | Smart agent routing and custom agent rules on Growth and above | Check vendor site |
| Mobile apps | None: web dashboard only | Check vendor site |
| Agent performance reports | Yes | Check vendor site |
| Role-based access and SSO | Role-based access on Growth; SSO and audit logs on Scale | Check vendor site |
| Pricing | ₹1,500 / ₹3,200 / ₹9,100 / Custom per month, plus GST | Check vendor site |
How Chatbox AI supports team selling
One inbox, many reps
The Chatbox AI team inbox puts every WhatsApp conversation for your number in a single shared view. Intelligent routing sends chats to the right person, private internal notes let reps share context without the customer seeing it, and collision detection stops two people replying at once. Growth adds smart agent routing and custom agent rules for automatic distribution.
Speed on every reply
Quick replies work with slash commands, dynamic variables such as the customer's name or order ID, and folders for categories like pricing or shipping. Consistent answers mean fewer mistakes and a steady brand voice.
Automation that does the chasing
A no-code chatbot can qualify new leads and hand them to a rep, while automation runs drip follow-ups, keyword triggers and out-of-office replies. Customer context lives in contact management.
Oversight for managers
Analytics shows agent productivity, response times and resolution rates, along with tag and campaign performance. Growth adds role-based access to control who sees what, Pro adds number masking and downloadable reports, and Scale adds SSO and audit logs.
Chatbox AI pricing
| Plan | Price | Seats | Team features |
|---|---|---|---|
| Starter | ₹1,500/month | 1 owner + 5 agents | Shared team inbox, broadcasting and retargeting, audience segmentation, campaign manager, Click-to-WhatsApp ads manager |
| Growth (most popular) | ₹3,200/month | 1 owner + 5 agents | Smart agent routing and custom agent rules, role-based access, campaign scheduler, click tracking, campaign budget and analytics |
| Pro | ₹9,100/month | 1 owner + 9 agents | Number masking, 250 messages/sec, downloadable reports, 1 webhook, turbo onboarding, priority support |
| Scale | Custom | Custom | SSO and audit logs, custom integrations, solution architect, SLA support, dedicated onboarding and account manager |
All plans include a 7-day free trial with no credit card required, and you can cancel anytime. Prices are per month plus GST. Quarterly billing saves 5% and yearly billing saves 10%, extra agents cost ₹750 per agent per month, and there are no conversation caps on any plan. Meta's WhatsApp charges are separate and passed through at cost. See pricing.
How to migrate your WhatsApp number to Chatbox AI
- Map your team. List your reps, their roles and how chats are currently assigned, so you can rebuild routing.
- Export contacts and labels. Download contacts with tags and attributes as CSV.
- Collect your quick replies and templates. Copy saved replies and approved templates so you can recreate them.
- Start a Chatbox AI trial. Sign up, invite a few reps and test the inbox on real conversations.
- Confirm Meta admin access to the Meta Business account that owns the number.
- Disable two-step verification on the number with your current provider, or have the PIN ready.
- Connect the number in Chatbox AI and confirm with the verification code Meta sends.
- Resubmit templates if needed and track approval status in message templates.
- Import contacts, set up routing and quick replies, then invite the whole team.
- Run a test day with live chats, confirm everything works, then cancel your previous plan.
Brief your reps before the cutover so they know where to reply from the moment the number moves.
Setting up routing for a sales team
Most teams rebuild routing in three layers on Chatbox AI:
- Entry. A chatbot greets new chats and asks one or two questions, product, city or language, with buttons.
- Assignment. Based on the answers, smart agent routing and custom agent rules (Growth) send the chat to the right rep or team.
- Fallback. Out-of-office replies cover evenings and weekends, and unassigned chats stay visible in the shared inbox so nothing is missed.
Start simple, one question and two teams, then add rules once you see where chats pile up in the agent reports.
What stays the same after you switch
Your customers keep messaging the same number, and Meta's rules are unchanged: opt-in for business-initiated messages, approved templates outside the 24-hour window, messaging limit tiers and Meta's per-message charges. The difference is in how your reps share the inbox, how fast they reply and how clearly managers can see performance.
Keep exploring
- WhatsApp for sales and WhatsApp for customer support
- Chatbox AI vs Gallabox
- WATI alternative · Interakt alternative
Give your team a better inbox
Start your 7-day free trial, no credit card required, and invite your reps today.
Frequently asked questions
Chatbox AI suits sales teams that need a shared WhatsApp inbox, lead routing, quick replies, follow-up automation and agent reporting. The 7-day free trial lets your reps try the inbox on real conversations before you decide. Note that Chatbox AI is a web dashboard, with no phone app.
Is Chatbox AI a good DoubleTick alternative for sales teams? Chatbox AI suits sales teams that need a shared WhatsApp inbox, lead routing, quick replies, follow-up automation and agent reporting. The 7-day free trial lets your reps try the inbox on real conversations before you decide. Note that Chatbox AI is a web dashboard, with no phone app.
Does Chatbox AI have a mobile app? No. Chatbox AI is a web dashboard at app.chatboxai.dev, so reps sign in from a browser. There are no Android or iOS apps and no push notifications, and the inbox is laid out for a desktop-sized screen. If a phone app is a hard requirement for your field team, weigh that before switching.
How many agents can use Chatbox AI? Starter and Growth include 1 owner plus 5 agents, Pro includes 1 owner plus 9 agents and Scale is custom. Extra agents cost ₹750 per agent per month. Growth adds role-based access, and Scale adds SSO and audit logs for larger teams that need tighter control.
Can I migrate my WhatsApp number from DoubleTick? In most cases, yes. Meta supports moving a WhatsApp Business API number between providers. You need admin access to the Meta Business account, the ability to receive a verification code on the number, and two-step verification disabled or its PIN.
Are Meta charges included in Chatbox AI pricing? No. Meta's WhatsApp charges are billed separately from the Chatbox AI subscription and passed through at cost. Meta charges per delivered message. In India, from 1 October 2026, marketing messages cost ₹1.09 and utility and authentication messages ₹0.145 each. Service messages are free for the first 1,000 per WhatsApp Business number each month, then ₹0.145, and incoming customer messages are always free.
